SuperSync is a powerful program--and with power comes some complexity. Add to the mix networking issues, cross-platform issues, firewalls, and trying to visualize complex datasets, a learning curve is inevitable.
These guides are designed to help. Additional guides, tutorials, and support are located at the supersync.com web site under support.
iTunes Troubleshooting - SuperSync and iTunes communications
Server and Network Troubleshooting - SuperSync client/server troubleshooting
Network Drive Setup - Using iTunes and SuperSync with a network drive
iPod Access - Getting music from an iPod using SuperSync
Performance Tips - Performance Tips
A FAQ is available on the SuperSync web site.
We recommend sending bug reports and requests for assistance using the Tools: Send Suggestion or Bug Report from SuperSync. However, if you can't run the program or don't want to use that.. use the contact form on the SuperSync web site.