Mac HelpMate Version 3.0 - 9/10/2009Bug Fixes- Addressed a situation where Auto HelpMate machines might stop checking in
- Fixed an issue where the main window might not come to the front without a click from the user
- Improved the S.M.A.R.T Proactive Alert to prevent spurious alerts during high CPU load conditions
- Addressed
an issue where Auto HelpMate machines running Mac OS X 10.3.8 and
earlier might not come available when activated from the Connection
Manager
Changes for Mac OS X 10.6- Full Mac OS X 10.6 Snow Leopard Compatibility for Mac HelpMate and Auto HelpMate
Screen Sharing / Control- Zero-Config Screen Sharing is now available as the default VNC Viewer when controlling from Mac OS X 10.5 and higher
- Support for Chicken of the VNC and Vine Viewer is now deprecated
- Ability
to use Screen Sharing, as if the remote machine were on the local
network (requires access to username and password on remote computer)
- Support for fast user switching when using Screen Sharing via Mac HelpMate
- Support for "curtain" mode when using fast user switching via Mac HelpMate
- Multiple monitor support when using fast user switching via Mac Helpmate
- Screen Sharing supported for Mac OS X 10.3 through 10.6
- Auto
HelpMate Standard machines now upload System Profiler Reports once a
day, and check in once an hour, rather than once every six hours
Zero-Config File Sharing- Secure
file sharing over AFP as if the remote machine were on the local
network (requires access to username and password on remote computer)
- Access
to command line on remote machine over ssh as if it were on the local
network (requires access to username and password on remote computer)
- Secure file sharing over SSHFS and MacFuse (does not require access to username and password on remote computer)
Miscellaneous- Mac HelpMate Dashboard Widget resized and updated
- Asset / Alert Machine information capture feature added for inventory without remote control
- Mac
HelpMate Easy Deployment Installer for Auto Helpmate available (allows
user to install package and automatically register machine with the
Auto HelpMate Connection Manager)
- Mass Deployment Option for Standard Imaging solutions
- Mac HelpMate Personalization Utility Updated
Support- Mac
HelpMate forums now replaced with a new subscriber portal using the
same control username and password used to access the Auto HelpMate
Connection Manager
- Subscriber Portal provides technical information, resources, and online courses
Auto HelpMateNew Features and Capabilities- System Profiler Storage and parsing in the connection manager for Asset Management
- Comma-delimited
summaries of Sytem Profiler reports downloadable from Connection
Manager for importation into Excel, FileMaker, or any HelpDesk system
- New
MHM Alerts Framework - alert anyone - or any number of recipients for a
machine, your own account, a machine group, or site - for any supported
event
- Track AppleCare expiry by machine, and alert the user or IT manager any number of days previous to AppleCare expiration
- Track stolen machines by logging external IP address changes
- In addition to Groups, you may now organize your machines by Sites
- Auto
HelpMate Standard machines now posts System Profiles too, and checks in
every hour, instead of every six hours - allowing for greater insight
into online status
- Auto HelpMate debug / quality assurance mode, to reset / recover machines that might "fall off" line and report errors
- New
Mass Deployment / Easy Deployment Installer for Auto HelpMate - all the
user needs to do is install the package on their machine
- New Asset/Alert registration type allows for capture of System Profiler Report and use of the MHM Alerts Framework