![]() | DEVONthink Personal crashes when opened | ||
If a database is heavily damaged it can happen that DEVONthink Personal crashed when opening the database or when starting up. In this case you cannot use the build-in mechanisms for recovering your data. But you can go back to one of the internal backups manually. With its factory setting, DEVONthink Personal keeps up to two copies of the index files in case that the index is damaged beyond repair. You can change when and how many internal backups DEVONthink Personal keeps in the Preferences, Backup tab. To revert to one of the internal backups, quit DEVONthink Personal, then locate the database folder (~/Application Support/DEVONthink 2) in the Finder. Inside you will find one or more folders named 'Backup(.x)'. They contain copies of the index files (named '*.dtMeta'). To manually revert to one of the backups, copy the content of the backup folder (means: all '.dtMeta' files) to the top level of the database folder, replacing the existing, defective files. When you have reverted to one of the backups try opening DEVONthink Personal again. If this did not help, please contact DEVONtechnologies' support staff with a precise-as-possible description of your problem. |